WARRANTY

At Gold Bahama, all of our products are quality checked by a member of our dispatch team. However, from time to time, there may be a rare defect.  

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. 

Warranty 

In addition to any other rights you may have under the Australian Consumer Law, we warrant to you that the products we supply to you that are purchased from our online store will be free from Defects for the Warranty Periods set out below. 

What are our Warranty Periods? 

  • Gold vermeil, gold-plated, and sterling silver jewellery: 6-months from the date of purchase. 

What is a Defect? 

  • A Defect is any fault, error or defect in the products as a result of improper workmanship or materials.  

What will we do for Valid Claims:

For warranty claims, we will (at our own cost): 

  • repair or replace the Product (the decision of whether to repair or replace is at our sole discretion); or 
  • if we are unable to repair or replace the Product, we will offer you a choice of credit, refund or compensation as applicable to the defective Product.  

What’s not Covered: 

  • Loss of your Products; 
  • Chain breakage from it getting caught on clothing or items (unless caused by improper workmanship or materials); 
  • Structural change to your piece through bending.
  • Reasonable wear and tear on items that have been handled against our care instructions or damaged by accident or misuse. You acknowledge and agree that all metals will tarnish over time, but it will happen much faster if they come into contact with agents such as perfume, salty air, sulphur, skin creams, hairspray, chlorine, or acidic skin pH. The amount of tarnishing and oxidation depends on your skin and jewellery care habits.
  • Failure on your part to follow any instructions provided by us.
  • Use of your Products other than for use specified by us.
  • Continued use of your Products (where such use is not reasonable) after any defect becomes apparent; 
  • Failure by you to notify us of any defect in a reasonable time; and 

Additional Expenses: Any services you request that are not covered under this Warranty may incur additional charges, which we will inform you of prior to commencing the work. 

Important Terms 

  • This Warranty is only valid and enforceable in Australia. If you are located outside of Australia and have issues with the Products, please contact us to discuss available support options.